Interactive Minds Newcastle is back, with a cracking line-up of speakers who will be sharing some uber-valuable insights on what it takes to really nail customer experience in 2019.
We know customers expect seamless end-to-end experiences, but how do we deliver that across the entire customer lifecycle and what does it look like from one transaction to the next? Find out on March 20!
This one will sell out, so be sure to get in quick!
Early bird tickets are available until Wednesday, March 13 or until the allocation has run out.
Andy Howard, Director at The Village of Useful
Guy Munro, Global Business Director at VERSA Agency
+ 1 more amazing speaker being announced shortly!
Andy consults to large private and public companies on customer experience, technology and innovation. He has worked in the UK, USA and Australia advising organisations like Royal Bank of Scotland, Sydney Airport and the University of Newcastle. Andy speaks at national events about customer experience and business strategy and is a UX Award winner (1 of 10 annually worldwide). Andy is a recent Corporate Innovation graduate from Stanford's Graduate School of Business and has degrees in Law and Information Science.
Andy co-founded The Village of Useful in 2011. A relentless focus on customer experience finds the Village consulting to large private and public companies on corporate innovation. The Village is a consultancy that implements, believing it’s not innovation — and it’s definitely not useful — until customers can touch and feel it. The Village of Useful recently worked with A.P. Eagers to create a world first in automotive retailing and was globally recognised for helping the University of Newcastle improve pathways to higher education.
Andy is also a founding board member of community micro-grants movement Awesome Newcastle.
Andy was a founding consultant to and shareholder in Conversant Media, an online publishing company and agency acquired in 2016.
A dedicated digital professional with a strong focus on innovation and great ideas. Guy is currently at the helm of Australia's first enterprise-level voice experience agency, VERSA, working with clients locally and throughout Asia-Pacific and Europe. He has delivered ground-breaking voice experiences including Australia's first ever transactional skill and works with highly recognised brands including Dominos, Flight Centre, Village Cinemas, The City of Melbourne and GoGet. Reputation as a respected digital practitioner with over 20 years of digital expertise spanning digital strategy and brand development, platform builds and transformation programs.